Thursday, December 10, 2009

a lesson in professionalism

This morning, I received this email in my inbox (where else would I receive it, really?):

FW: Holiday E-Card - Boomers!

Hi Shannon:

Have a very safe & Happy Holiday Season!!

Best regards,

Bill Bolen

Sales Manager

Boomers ! San Diego

6999 Clairemont Mesa Blvd.

San Diego, CA 92111

858-560-4211 xt 11

Fax: 858-560-5347


That's it, exactly. No pictures, no colors, no cool fonts...nothing.

Let this be a professionalism lesson to us all.

#1--Leaving the FW: in the subject.

It's like he's saying "you're special because you're getting this, but not that special, because other people got it too." I like how it also totally negates my name in the first line.

#2--Inappropriate use of capitalization

There's no reason to capitalize Happy, Holiday or Season in the middle of a sentence. That makes me think you're yelling at me. This guy is a manager, for goodness sake. Grammar it up over there.


Really? Typing out "a-n-d" was too much for you in this one line email forward?

#4--This is a one line email forward.

If you've already resigned yourself to being that guy who just forwards the same message to everyone and changes the name in the first line, couldn't you at least make the holiday wishes SEEM heartfelt by making it more than one sentence? I mean, you only have to type it out once, and then you can just insert the names in email merge.

#5--Oh yeah, learn email merge

The fact that the "FW:" is in the header means that you actually forwarded this out, one by one, to every person who's done business with you in the past year. Come merge does that in one click, and it can even put my very individualized name in each e-card.

#6--We need to talk about what an e-card is.

I'm not sure that just because you are wishing me a Happy Holiday Season, an email turns into an "e-card."

1 comment:

  1. What the heck is this even for? This is the most impersonal holiday greeting ever. Did you really make a big imprint over at Boomers? Why are there no pictures. You should send it back to him and just say, "Really?"